Privacy, Data Protection & Cookie Policy

Your privacy is important to us, so below are details on what information “we” (Quest Adventure) collect and how it is used.  Please read the following carefully.  By using the website www.questadventure.co.uk you are accepting and consenting to the practices described in this policy.

This policy covers all data that is shared by a visitor to our website www.questadventure.co.uk or via the online contact form or email with us. If you have further questions you can contact our data controller by emailing info@questadventure.co.uk  .

 

1.         Information we collect

In operating our website, we may collect and process the following data about you:

1.1       Details of your visits to our website and the resources that you access including, but not limited to, internet protocol (IP) address, traffic data, location data, browser type and version, weblog statistics and other communication data.

1.2       Information that you provide by filling in forms on our website, such as when you register to receive information in the form of a newsletter or contact us via the “contact us” page.

1.3       Information provided to us when you communicate with us for any reason.

 

2.         Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our website.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the website so that we can continue to develop and improve this website.

We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website functionality and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our website.  For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org

 

This website uses the following cookies:

Cookie Name

Purpose

Google Analytics

Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

PHPSESSID

This a general cookie which is used to record if a visitor has been to our website before.

Google Maps

Google uses these cookies for their Google Maps service.

 

3.         Use of your information

We do not collect your personal information without your permission or prior consent. 

3.1 If you purchase a product in store, or have your bicycled service with us we may collect your name, address, mobile telephone number and email address.  We also record the details of what you have purchased.  These details will never be sold or shared with any third party organisation.  The purpose of collecting this information is as follows:

  • Purchase history – to make repeat and related purchases easier, for repatriating recovered stolen bikes (via the recorded frame number),  for contact in the rare event of a product recall, for insurance claim purposes in case of accident or theft. 
  • Mobile telephone number – for reminding you of your service appointment and then advising when your bike is ready for collection.
  • Name and address – for contacting you for the purposes of repatriating recovered stolen bikes (via the recorded frame number), for contact in the rare event of a product recall, for insurance claim purposes in case of accident or theft (proof of ownership). 

 

3.2 Quest Adventure newsletter.  If you express consent to receive our newsletter via the sign up form on our website, via Facebook, or by orally giving us your email details in store, the only data we collect is first name, last name and email address.  In signing up you agree to us using that personal information to contact you about new Quest Adventure products, services, places and events.  You can unsubscribe from the newsletter at any time using the ‘unsubscribe’ button at the bottom of every newsletter. Alternatively, email us at info@questadventure.co.uk , or phone us on 01903 573700 and we can remove your name from the newsletter database. 

The newsletter emails are serviced by a company called ConstantContact.

Your contact details will never be sold or shared with any third party organisation.

3.2 All personal data held in the UK by Quest Adventure is governed by EU General Data Protection Regulation (GDPR).

3.3    We may share your personal information with analytics and search engine providers that assist us in the improvement and optimisation of our site.

3.4 It is your right to request details of any information we hold about you.  For a copy of your personal information held by us, write to:

The Manager
Quest Adventure
5 Ardsheal Road
Worthing
West Sussex
BN14 7RN

Together with a cheque for £10 to cover administration costs and made out to Quest Adventure.  Please also enclose a copy of your passport or UK driving licence as proof of identity.  Please allow us 30 days to comply with your request.

 

4.         Storing your personal data

4.1       We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

4.2       Data that is provided to us is stored on secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3       The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk.

 

5.         Disclosing your information

5.1       Where we sell any or all of our business and/or our assets to a third party.

5.2      Where we are legally required to disclose your information.

5.3    To assist fraud protection and minimise credit risk.

 

6.         Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

7. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

 

8.         Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at info@questadventure.co.uk 

If you would prefer to write to us then our contact address:

The Manager
Quest Adventure
5 Ardsheal Road
Worthing
West Sussex
BN14 7RN